Tổng quan các chủ đề

◄WEEK 12-13: UNIT 9
►RESOURCES

  • WEEK 14: UNIT 10

    CUSTOMER SERVICE

    ☞ LESSON OVERVIEW
    • 1. Vocabulary: Complaints
    • 2. Listening: Customer service
    • 3. Reading: Changing customer service
    • 4. Language Review: Gerunds
    • 5. Skills: Active listening
    • 6. Case study: Hurrah Airlines
◄WEEK 12-13: UNIT 9
►RESOURCES